Adopting Artificial Intelligence & Role Employee Voice in Workplace: the Mediating Role of Organizational Listening- an Analytical Study of Telecom Companies in Iraq
Keywords:
AI, Employee Voice (EV), Workplace, Organizational Listening (OL), (EVB)Abstract
Based on "social exchange theory and conservation of resources theory," researchers in this study seek to achieve its objective by constructing a model that explains relationship between artificial intelligence (AI) technologies in Iraqi telecommunications companies, employee voice (EV) behavior in workplace as an explanatory variable through the mediating role of organizational listening (OL) . It also aims determine the extent to which this relationship between the study variables affects reducing negative employee behavior. To examine the study problem, the researcher presented a theoretical overview of what researchers have written and discussed regarding the concepts of artificial intelligence genetic technologies, employee voice behavior in the workplace, and understanding the role of organizational listening. A systematic organization of logical hypotheses was embodied in a hypothetical model, which was tested using several approved statistical methods to analyze the collected data in light of the responses of a sample of (411) middle- and upper-level employees in Iraqi telecommunications companies. The study structure, a confirmatory factor analysis (n = 309), was designed using the statistical analysis program SPSS v27. The descriptive analytical approach was adopted as the study methodology, and the results have proven valid.
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