Prospects for Using Foreign Experience in Developing Tourism Services Management in Uzbekistan
Keywords:
Central Asia, government, serviсe qualityAbstract
Tourism is one of the fastest-growing industries globally, contributing significantly to economic development and cultural exchange. In recent years, Uzbekistan has emerged as a promising destination due to its rich historical heritage, diverse culture, and natural landscapes. However, the management of tourism services in the country faces challenges such as inadequate infrastructure, limited international standards, and insufficient promotion strategies. This article explores the prospects of using foreign experience to enhance the management of tourism services in Uzbekistan. It examines successful practices from countries with well-developed tourism sectors, analyzes their applicability to Uzbekistan, and proposes recommendations for integrating these practices into the national tourism framework.
References
Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1988). SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality. Journal of Retailing, 64(1), 12–40.
Armstrong, R. W., Mok, C., Go, F. M., & Chan, A. (1997). The Importance of Cross-Cultural Expectations in the Measurement of Service Quality Perceptions in the Hotel Industry. International Journal of Hospitality Management, 16, 181-190.
Cooper, C., Fletcher, J., Fyall, A., Gilbert, D., & Wanhill, S. (2008). Tour- ism Principles and Practice (4th ed.). Harlow: Pearson Education Limited.
Buhalis, D., 2000, Marketing the competitive destination of the future, Tourism Management, Vol.21(1), pp.97-116.
Chen, C.F. and Tsai, D.C. (2007) How Destination Image and Evaluative Factors Affect Behavioral Intentions? Tourism Management, 28, 1115-1122.
Teshabaeva, O., & Yulchiev, A. (2022). Innovative marketing strategy aimed at maximizing the development of the tourist industry in Uzbekistan. Asia pacific journal of marketing & management review issn: 2319-2836 Impact Factor: 7.603, 11(05), 1-6
Nasridinovna, T. O. (2025). Global impact and recovery of the tourism business and increasing the competitiveness of the tourism industry in Uzbekistan. Modern Problems In Education And Their Scientific Solutions, 1(6), 125-131.
Юлчиев, А. О. У. (2023). Oценка удовлетворенности потребностей потребителей с использованием измерения качества обслуживания в ресторане Cappadocian. In Новые технологии в учебном процессе и производстве (pp. 375-378).
Юлчиев, А. О. (2023). Оценка качества туристских услуг с использованием модели servequal. In современные вопросы естествознания и экономики (pp. 458-463).
Nasridinovna, T. O. (2024). Methods of Assessing the Competitiveness of Entrepreneurial Activity in Tourism Enterprises. Gospodarka i Innowacje., 46, 590-594.
