Jember Application – Service Information System (J-SIP) Really Reducing Dukcapil Queuses?
Keywords:
J-SIP Application, Dispendukcapil, Public Service, JembeAbstract
Public innovation was created to unravel the problems of public administration. One of its goals is to be the latest effort to improve the efficiency and accessibility of public services for the Jember Regency government towards the community. The alternative is through the Jember Service Information System (J-SIP) application. This innovation is needed to meet the increasingly complex and diverse demands of society. The Jember District Government created the J-SIP Application, aiming to reduce queues at the Population and Civil Registration Office, in taking care of population administration documents for people in Jember District. With the advancement of digital technology innovation, it should promise significant changes in service delivery to the community. Objectives: This article will describe how the application program (J-SIP) is implemented and used by the community as the target users, and try to assess the impact of changes from the application program, especially in improving public services. Research Methods: This research uses a qualitative method with a descriptive approach, this method is used to find out how the implementation of the program product of the J-SIP application. The data is obtained through 7 informants who will access administrative services online,. Data collection was carried out by means of interviews and direct observation in the service process. This research was conducted for 1 month (May), 2 weeks were used for field data collection, 2 weeks were used for the analysis process and preparation of research results. Research Results: Explains that the J-SIP application has not been thoroughly socialized by the Jember District Government, through Dispendukcapil. So that people tend to take care of it offline at the Dispendukcapil office. Another obstacle given by informants is that the application is difficult to access for people who do not have smartphones and are technology illiterate.
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